![]() ![]() Your device and any accessories that you need help with When you go to the service location, you should bring: ![]() For example, you should schedule a Genius Bar reservation before you go to an Apple Store. If you’re bringing your device into an Apple Store or Apple Authorized Service Provider, you should also check whether you need an appointment. If you're bringing your device in for service *To prevent anyone else from getting service for your device without your knowledge, Apple might not be able to service your device if Find My isn't turned off. Turn off Find My: Go to Settings > your name > Find My, then tap "Find My " and turn it off*. Turn off Apple Cash and remove your cards and passes from Apple Wallet. You might also be able to complete some steps on the web at your Apple ID account page. If your device is unresponsive or you otherwise can't complete some of the steps, do as many as you can. Depending on whether you're bringing your device in or sending it, you can find additional steps in the next sections. Prepare your device for serviceįollow these steps before you bring your device to an Apple Store or Apple Authorized Service Provider, or send it to Apple. Always remain present while the technician has access to your device. Neither Apple nor Apple Authorized Service Providers will ask for this information.įor some software support, you might be asked to enter your device passcode or Apple ID password. Never give your Apple ID password, device passcode, or account security details to anyone else. ![]()
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